Frequently asked questions
At Heather's Hooking, we take pride in handcrafting crochet plushies that cater to every taste. Our plushies are made with love and attention to detail, ensuring that each one is a unique and delightful creation.
CUSTOM ORDERS
Looking for something specific? We also take custom orders. Whether it's a favorite animal, character, or object, we can bring it to life in the form of a cuddly plushie.
As each item is carefully handcrafted, please note that if your order is a variation of the item pictured, it may require 2-4 weeks for delivery.
.GIFT OPTIONS
Our crochet plushies make perfect gifts for any occasion. We offer gift packaging and personalized messages to make your gift extra special.
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CARE INSTRUCTIONS
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Hand wash the exterior fabric on both sides with a delicate detergent and water.
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Rinse the plush toy thoroughly, squeeze out excess water, and lay it flat to air dry.
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Alternatively, you can machine wash plushies in a mesh laundry bag on a gentle cycle with cold water and mild detergent.
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For older or more fragile stuffed animals, hand wash in cold water with a small amount of mild or gentle detergent.
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Have a question or a special request? Feel free to reach out to us. We're always happy to assist you and make your experience with Heather's Hooking a delightful one.
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Return Policy
All purchases made at Heather's Hooking can be returned within 30 days of receipt. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received. To initiate a return, please contact us with your order number and reason for return.
Refunds will be processed using the original payment method within 7 days of receiving the returned item.